24/7 Dedicated Engineering Operations

Ruhanir Engine
Support & Help Center

Need assistance with biometric hardware, 3PL courier integrations, custom domain mapping, or database provisioning? Our technical team is on standby 24/7.

Fastest

24/7 WhatsApp Hotline

+880 1712-345678

Direct WhatsApp support with an on-duty cloud engineer.

Chat on WhatsApp

< 15m SLA

Official Email Support

support@ruhanir.app

For enterprise contracts, SLA guarantees, and billing.

Send Email

On-Site

Physical Operations Hub

Jashore IT Park & Banani, Dhaka

Hardware calibration and biometric device lab.

Sun - Thu: 9:00 AM - 7:00 PM

Create Support Ticket

Directly notify our engineering response team.

24/7 Active

Live Cloud Health

100% Operational

PostgreSQL Multi-Tenant DB

Uptime: 99.99%

28msOperational

Steadfast & Pathao 3PL APIs

Uptime: 99.95%

64msOperational

bKash & Nagad MFS Gateway

Uptime: 99.98%

42msOperational

Biometric Turnstile IoT Relays

Uptime: 100.0%

18msOperational

Cloudflare Edge SSL Proxies

Uptime: 99.99%

12msOperational

Frequently Resolved Issues

3PL Logistics

How do I connect my Steadfast / Pathao courier API?

Go to your Portal Admin -> Settings -> Couriers. Paste your Secret API Key. All 1-click consignment and live tracking webhooks will activate instantly.

Hardware & IoT

How to configure ZKTeco Biometric Turnstiles & Lockers?

Download the Ruhanir Local IoT Bridge client on your counter PC, input your Tenant Subdomain and Device IP. Turnstile swipes and RFID locker keys sync in under 50ms.

Domain & SSL

How to map a custom domain (e.g. portal.mybrand.com)?

Create a CNAME record pointing to 'custom.ruhanirengine.com'. Our edge pipeline automatically issues an SSL certificate within 15 minutes.

Billing & Fees

How do I issue bKash tuition fee receipts or invoices?

Under Student / Customer Billing, click 'Create Invoice'. Select bKash Dynamic Link or QR. Parents receive automated SMS receipts immediately upon payment.