Terms & Conditions — Ruhanir Engine

Welcome to Ruhanir Engine. These Terms & Conditions ("Terms") govern your access to and use of the Ruhanir Engine platform, console panel, and any white-label tenant portal systems provisioned by us. By subscribing to or using our services, you agree to comply with these terms.

1. Account Provisioning & Tenancy

To spin up a portal, you must apply through our console panel and provide authentic information.

Tenant Authority: As a Tenant administrator, you are solely responsible for the actions of any staff members, moderators, or users you invite or authorize on your portal.
Credential Security: You must protect your admin credentials and report any suspicious access immediately. Ruhanir Engine is not liable for data loss or actions arising from breached tenant credentials.

2. Subscriptions, Payments & Refunds

Billing Cycles: Ruhanir Engine services are billed in advance on a recurring monthly or annual subscription cycle.
Automated Transactions: Local payments are processed via bKash, Nagad, or SSLCommerz, and international subscriptions are billed automatically via Stripe.
Invoices & Grace Period: Failure to pay subscription fees within a 7-day grace period following the invoice date will result in temporary suspension of portal access.
Cancellation: You can cancel your subscription at any time via the console billing dashboard. Cancelled subscriptions will remain active until the end of the current billing cycle, and no partial refunds are offered.

3. API & Communication Services Limits

Our platform offers SMS, WhatsApp, and Video Calling gateways (using Twilio, BulkSMSBD, and Agora RTC). Usage of these services is subject to billing limits or balance top-ups. You must not use our communication channels to transmit unsolicited marketing bulk-messages, spam, or phishing links. System thresholds are actively monitored to avoid API abuses.

4. White-Label Obligations

We provide you with domain-mapping capabilities and custom branding. However, you may not claim intellectual property rights over the underlying Ruhanir Engine code, database architecture, or APIs. You agree not to copy, reverse-engineer, decompile, or replicate our multi-tenant SaaS infrastructure.

5. Service Availability & Uptime (SLA)

We aim for a 99.9% uptime rate. Maintenance schedules and system upgrades are coordinated during off-peak hours, and notifications are sent via the Broadcasts panel. We are not responsible for downtimes caused by upstream server provider faults (such as Supabase or Cloudflare nodes) or local ISP connectivity issues.

6. Limitation of Liability

To the maximum extent permitted by law, Ruhanir Engine, its directors, and operators shall not be liable for any indirect, incidental, special, or consequential damages—including loss of profits, data loss, or goodwill—arising from your portal usage or system downtime.

7. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Bangladesh, without regard to conflict of law principles. Any legal disputes arising under these Terms shall be resolved in the courts of Dhaka, Bangladesh.